Now supporting Webex Contact Center! Click here for more details!

Workflow Concepts is proud to announce that we are now supporting Webex Contact Center in our continued support of Cisco contact center solutions.

Key Features

Remote Agent


  • Any telephone number, cell, home etc.

  • Minutes to deploy

  • Full agent features

  • Full telephony features

Contact Routing


  • Skills-based routing

  • Expected Wait Time

  • Place in Queue

  • Priority Routing and more



  • Voice

  • Text

  • Email

  • Chat

  • All through a single design studio

Self Enabled IVR



  • Multi-Language

  • Third-party API

  • Historical reporting

Outbound Campaigns


  • Blended Agent

  • Inbound outbound

  • Campaign Management

  • List Management 

  • Automation

  • Preview Dialing

Workforce Optimization


  • Forecasting and Scheduling

  • Quality Management and Recording

  • WFO Analytics

  • Agent Scorecarding

Reporting and Dashboards


  • Realtime & Historical

  • Agent Performance Reports

  • Trend Analyses

  • Cradle to Grave Reporting

Pre-built Connectors


  • Salesforce, MS Dynamics, Zendesk

  • Custom Integration Capabilities

Centralized Management


  • Webex Control Hub

  • Simplified Onboarding 

  • Manage users, queues, Telco

  • Full reporting and Monitoring

Virtual Agent


  • Google Dialog Flow

  • 100% Self-service

  • Speech to Text

  • Text to Speech

Integration & API's


  • AI API's

  • Data API's

  • CTI

  • Media API's

Webex Contact Center

Webex Virtual Agent CallPlay Video

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Webex ChatPlay Video

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Webex EmailPlay Video

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Webex Contact Center Interface

Webex Contact Center AgentPlay Video


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Webex Contact Center SupervisorPlay Video


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Webex FlowbuilderPlay Video


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Webex DashboardsPlay Video


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Webex Call Recording & SchedulingPlay Video


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For more information, email us at or call 207-558-8600