Workflow Concepts is proud to announce that we are now supporting Webex Contact Center in our continued support of Cisco contact center solutions.
Key Features
Remote Agent
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Any telephone number, cell, home etc.
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Minutes to deploy
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Full agent features
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Full telephony features
Contact Routing
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Skills-based routing
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Expected Wait Time
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Place in Queue
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Priority Routing and more
Omnichannel
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Voice
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Text
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Email
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Chat
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All through a single design studio
Self Enabled IVR
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ASR/TTS
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Multi-Language
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Third-party API
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Historical reporting
Outbound Campaigns
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Blended Agent
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Inbound outbound
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Campaign Management
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List Management
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Automation
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Preview Dialing
Workforce Optimization
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Forecasting and Scheduling
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Quality Management and Recording
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WFO Analytics
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Agent Scorecarding
Reporting and Dashboards
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Realtime & Historical
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Agent Performance Reports
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Trend Analyses
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Cradle to Grave Reporting
Pre-built Connectors
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Salesforce, MS Dynamics, Zendesk
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Custom Integration Capabilities
Centralized Management
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Webex Control Hub
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Simplified Onboarding
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Manage users, queues, Telco
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Full reporting and Monitoring
Virtual Agent
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Google Dialog Flow
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100% Self-service
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Speech to Text
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Text to Speech
Integration & API's
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AI API's
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Data API's
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CTI
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Media API's
Webex Contact Center
Webex Virtual Agent CallPlay Video
Webex ChatPlay Video
