“Quality means doing it right when no one is looking” - Henry Ford
Engineering a contact center is a complex process that requires extreme attention to detail and an advanced understanding of the contact center products and solutions.
Cisco UCCX Top 20 Features
View the top 20 UCCX features that are requested by our customers, packaged and priced for simple integration. Learn More
Our bundles include everything from discovery workshops, to the design of call flows, script development, testing, training and go live support. Learn More
Our Video Training Series are designed to streamline and simplify training for UCCX Administrators, Finesse Supervisors, Agents and Cisco Unified Intelligence Center. Learn More
Managed Service Program
Our Managed Service Programs are designed to improve your customer’s journey, increase your agent productivity and to provide a level of support that exceeds your expectations. Learn More
Reduce Call Abandonment
See how we've helped significantly reduce call abandonment for our clients by implementing sophisticated routing solutions.
Queue & Staff Management
Increase the efficiency of your call queues and staff management with our integrated solutions. Our process will clearly show you where all improvements can be made.
Our solutions have helped to more than double the productivity of many of our call center clients. We'll help you identify all the productivity gaps as part of our process.
Improve Customer Experience
We perform a deep level review of your offerings, when possible we will become your customer and go through the customer experience with competitor analysis.