UCCX Bundles
Leverage one of our fixed priced bundles to simplify and streamline your UCCX deployments. Our bundles include everything from discovery workshops, to the design of call flows, script development, testing, training and go live support. Let our UCCX experts make the contact center set up the easiest part of your project.
UCCX Success
Basic ACD
- Setup and configuration of UCCX to support up to 5 Applications, 5 CSQ’s and 50 agents.
- Discovery Workshop
- Functional Specification (Call Flows, Skills Matrix, Prompts documentation)
- Scripting
- Testing
- Finesses Video Training
- Go live Support
- Support block of 5 hours
- Documentation
Advanced ACD Bundle
All of Basic plus:
Virtual Queue or Callback
Intelligent Zipcode/ANI Routing
VIP Routing
Wrap up data and reporting
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For more information please call us at 207-558-8600 or email us at sales@workflowconcepts.com
All work to be performed remotely. Cisco Partner is responsible for the installation of Cisco UCCX.