No matter how brilliant your mind or strategy, if you’re playing a solo game, you’ll always lose out to a team.” - Reid Hoffman, LinkedIn co-founder

The existing Cisco Ecosystem is comprised of partners that specialize in many different areas of technology and focus on specific layers. We support Cisco Unified Contact Center Express Solutions. Whether it is supporting your existing UCCX deployments or assisting your engineers with new implementations, we offer you, the Partner, a team of highly trained and skilled engineers to assist you.

This assistance includes, but is not limited to, Unified Contact Center Express, Finesse desktop, Custom Reports and integrated Gadgets.  

Our partner model is designed to assist the partner in all phases of Unified Contact Center Express including Pre Sales, Planning, Design, Implementation, Operation, and Optimization.

Pre-Sales Virtual UCCX Demonstrations via WebEx- Empowering the partners’ sales staff to give consistent, comprehensive demonstrations of UCCX without having to bring expensive and cumbersome demo kits on site to the end user.

Post Sales Administrative Training- Workflow Concepts customized course for network administrators to manage their Contact Center. Workflow Concepts has designed project methodology plans for UCCX implementations augmenting Cisco’s PPDIOO Life-cycles Approach.  

Workflow Concepts Support Desk- Workflow Concepts’ team of highly trained IPC engineers augment the Partner engineering staff in supporting your existing IPC implementations enabling your engineering staff to focus on new deployments. Partners can email or call the Workflow Concepts Support Desk and will receive cash reports identifying work requested and the solution.

Partner Non-Compete Agreement- Designed for a Partner to Partner relationship to protect Partner end user relationships. Workflow Concepts values their partners and views the Channel Partner as our customer. Workflow Concepts offers a variety of custom software applications and custom reports to increase the functionality of an end users IPC network. These applications will enhance your sales and improve efficiency and customer satisfaction.