See how our Managed Service Programs have helped maximize our clients' Cisco UCCX return on investment.
Workflow Concepts is a team of experienced contact center professionals skilled at managing and operating call centers.
Camden National Bank
Before Workflow Concepts, the largest bank in Maine, Camden National Bank had the following the following problems with their customer service and productivity:
- Excessive unproductive time
- Excessive queue time
- Limited queue visibility
- Reactive supervision
- Excessive break time
- Limited reporting ability
Let us show you how Workflow Concepts added value to Camden National Bank in nine different ways.