See how our Managed Service Programs have helped maximize our clients' Cisco UCCX return on investment.
Workflow Concepts is a team of experienced contact center professionals skilled at managing and operating call centers.
Camden National Bank
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Before Workflow Concepts, the largest bank in Maine, Camden National Bank had the following the following problems with their customer service and productivity:
- Excessive unproductive time
- Excessive queue time
- Limited queue visibility
- Reactive supervision
- Excessive break time
- Limited reporting ability
Let us show you how Workflow Concepts added value to Camden National Bank in nine different ways.