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Case Studies

See how our Managed Service Programs have helped maximize our clients' Cisco UCCX return on investment.

Workflow Concepts is a team of experienced contact center professionals skilled at managing and operating call centers.

Camden National Bank

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Before Workflow Concepts, the largest bank in Maine, Camden National Bank had the following the following problems with their customer service and productivity:

  • Excessive unproductive time
  • Excessive queue time
  • Limited queue visibility
  • Reactive supervision
  • Excessive break time
  • Limited reporting ability

Let us show you how Workflow Concepts added value to Camden National Bank in nine different ways.​

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