Case Studies

See how our Managed Service Programs have helped maximize our clients' Cisco UCCX return on investment.

Workflow Concepts is a team of experienced contact center professionals skilled at managing and operating call centers.

Camden National Bank

Before Workflow Concepts, the largest bank in Maine, Camden National Bank had the following the following problems with their customer service and productivity:

Excessive unproductive time
Excessive queue time
Limited queue visibility
Reactive supervision
Excessive break time
Limited reporting ability

Let us show you how Workflow Concepts added value to Camden National Bank in nine different ways.