Maximize your Cisco UCCX return on investment and increase your agent efficiencies with a Workflow Concepts Managed Service Program. The UCCX is a powerful contact center solution and is capable of achieving advanced levels of integration and automation with sophisticated development. Our Managed Service Programs listed below are designed to improve your customer’s journey, increase your agent productivity and to provide a level of support that exceeds your expectations.
Why Start A Managed Service Program?
Continual Improvement
Break/Fix
Move/Add/Change
Increase Efficiencies
Dedicated and Experienced Support 24/7
Reduced Down Time
Access to Subject Matter Experts
Access to New Features
Example First Year Savings: 50 seat UCCX Call Center - 30% efficiency increase resulting in Year 1 Savings of $480,000
The below programs cover the most commonly requested support items. If these do not address your exact needs we can create a custom program for your organization.
Managed Service Program
UCCX Base 4*
Customized manage support program for configuration needs of UCCX and the Finesse agent and supervisor desktop. Provides a 15 minute service level for priority requests, break/fix and move/add/change. Reduce your downtime and exposure with the most experienced support in the industry.
$1,800 per month - Includes Break/Fix, Move/Add/Change up to 4 hours per month.
UCCX Enhanced Support*
$3,600 per month - Includes Break / Fix, Move / Add / Change, Small Project and support of Top 10 UCCX
- Areacode/Zipcode Routing
- VIP Routing
- Dynamic Messaging
- Call Back Queue
- Voicemail Queue
- Survey Application
- Emergency Call Routing
- Whisper Tone
- Wrap Up Data
- Email Notification
UCCX Premium Support*
$4,800 per month - Includes Break / Fix, Move / Add / Change, Small Project and support of Top 20 UCCX
Includes all benefits of UCCX Enhanced Support, plus
- Look Ahead Routing
- Auto Reskilling
- Scheduled Call Back
- Abandoned Call Back
- Screenpop
- Outbound Dialing
- Omni Channel
- Custom Reports
- Context Service
- CUIC Training