Description
Virtual Agent solution powered by Cisco UCCX integrated to Google Dialogflow. Engineered and supported by Workflow Concepts to provide a natural language and intelligent conversational experience that improves your customer's experience while reducing your staffing needs.
About
Cisco UCCX
- Best of breed call processing technology with Cisco UCCX
- Leveraging the key feature of Cisco Script Editor
- Reporting of all transactions available within the Cisco CUIC platfors
Google Dialogflow NLP
Dialogflow is a natural language processing platform used to build conversational applications and experiences in various languages and integrated to multiple platforms.
Workflow Concepts
Workflow Concepts engineering team engineered and integrated Cisco UCCX to Google Dialogflow to create a Virtual Agent solution that will automate and streamline your customer's experience and save on agent staffing.