Description
Virtual Agent solution powered by Cisco UCCX integrated to Google Dialogflow. Engineered and supported by Workflow Concepts to provide a natural language and intelligent conversational experience that improves your customer's experience while reducing your staffing needs.
About
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Cisco UCCX
- Best of breed call processing technology with Cisco UCCX
- Leveraging the key feature of Cisco Script Editor
- Reporting of all transactions available within the Cisco CUIC platfors
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Google Dialogflow NLP
Dialogflow is a natural language processing platform used to build conversational applications and experiences in various languages and integrated to multiple platforms.
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Workflow Concepts
Workflow Concepts engineering team engineered and integrated Cisco UCCX to Google Dialogflow to create a Virtual Agent solution that will automate and streamline your customer's experience and save on agent staffing.