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CUIC Training Program



Week 1


In this first week; we will cover the underlying architecture of where the CUIC data is driven from. From UCCX, Applications, CSQ’s, Scripts to Finesse and CUIC – this is a great way to start the ball rolling for this informative series!



Week 2

CUIC Deep Dive

In our second class of the series; we will be digging deep into CUIC itself. How is the data structured, fields and applications, traffic and CCDR reports. What is “stock” and what is “custom”…better yet, what’s possible?



Week 3

CSQ Details – CSQ Reports

This topic is so vast and has so many possibilities…it needs it’s own class! Join us to discuss the hot topic of CSQ reporting!



Week 4

Agent Details and Summary

As we wrap up our series, we will delve into the Agent reporting. As employee engagement is at the forefront of all contact center leaders minds today; how do we help arm them with the best and most complete data for their always critical, efficiency.



Additional information

This was a four part webinar series that took place each Friday in the months of July, August and September. 


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