Finesse Training | Workflow Concepts

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Cisco Finesse & CUIC Training

Streamline training videos to help ensure the successful adoption of Cisco Finesse Supervisor, Agent and CUIC applications.

Intro to Cisco Finesse Supervisor and Agent

Agent Desktop Layout

Agent Phone Controls

Agent State Change

Supersviosr Login

Supervisor Reports

Supervisor Desktop Layout

Supervisor Only

Supervisor Phone Controls

Supervisor State Change

Cisco CUIC Training Seminar

CUIC Architecture

CUIC CSQ Reporting

CUIC Agent Reporting

Please contact us for a customized and branded training video program.

info@workflowconcepts.com

207-885-8600

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