Our Process Page

Constructing a highly successful Contact Center requires critical planning with resources that are highly trained, that have years of experience and follow an exact process from engineering to implementation, to training to go live support, to analytics and forecasting.

We have developed a process that guarantees success and results in 100% customer satisfaction.

Assess & AuditPlay Video

Contact Center Objectives

Contact Types

Contact Dispositions

Staffing Models

Report Review

Roadmap Document Development

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Discover & Design

Series of Workshops

Interview key stakeholders

Systems and database integration

Desktop automation

Reporting and Scorecards

Functional Specification Development

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Develop & Program

System Configuration

Scripting

Database integration

Custom applications

Custom reports

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Implement

Testing

Training

Go Live

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Evaluate & Analyze

KPI monitoring

Reporting & Scorecards

Modifications

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