CUIC Training Program
CUIC
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Week 1 |
In this first week; we will cover the underlying architecture of where the CUIC data is driven from. From UCCX, Applications, CSQ’s, Scripts to Finesse and CUIC – this is a great way to start the ball rolling for this informative series! |
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Week 2 |
In our second class of the series; we will be digging deep into CUIC itself. How is the data structured, fields and applications, traffic and CCDR reports. What is “stock” and what is “custom”…better yet, what’s possible? |
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Week 3 |
This topic is so vast and has so many possibilities…it needs it’s own class! Join us to discuss the hot topic of CSQ reporting! |
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Week 4 |
As we wrap up our series, we will delve into the Agent reporting. As employee engagement is at the forefront of all contact center leaders minds today; how do we help arm them with the best and most complete data for their always critical, efficiency. |
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Additional information
This was a four part webinar series that took place each Friday in the months of July, August and September.